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Help

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:

- PayPal

Shipping

  • Shipping Method : Other
  • Shipping Area : A Region.
  • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
  • Delivery Time : 3 - 90 days
  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.

Returns & Exchanges

Refund and Exchange for Damaged Product

Please contact us within 7 days from receiving the package if your product arrived damaged from Petit soiree and requires exchange.

Return item must be sent back to us within 15 days from receiving the package. Reimbursement will include shipping fee but doesn’t include any bank or any other commission fee related fees.

Any A/S service for damage reported after 7 days from receiving the package will incur service fee.

( In such case, service fee will include shipping fee of the item for both ways.)

Refund and or Exchange is not possible if item has been damaged by customer’s negligence.

  • Please leave us a message with picture of damaged area.

Most of items at Petit soiree are pre-order items and therefore return or exchange is not possible if you have changed your mind.

In some cases, A/S service, refund and exchange may not be possible due to nature of bjd dolls.

  • Head Asymmetry - This is a hand crafted head, not using 3D.

This will not be a criteria for A/S service, refund and exchange.

  • Processing Marks - There can be some processing marks from removal of parting lines.

  • Fine Dust & Small Air Bubbles on areas other than front of the face will not considered as a damage.

  • Thin eye ball areas may be see-through.

  • Trace of magnets around the head and head cap may be visible.

* A/S service for makeup, damaged beyond repair is NOT possible.

Please take time to read above notices before placing your order.

Refunds

Most of items at Petit soiree are pre-order items and therefore return or exchange is not possible if you have changed your mind.


Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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